FREE SHIPPING ON ORDERS $25+ NO CODE NEEDED

Shipping & Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! All items can be returned or exchanged within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • For safety reasons, returned items must be in their original packaging with the safety seal still intact.

 

To initiate a return or exchange, please complete the following steps:

  • Login to our online return portal using your email address and order ID
  • Choose the products you wish to return or exchange from your order
  • Print your prepaid shipping label that you will receive by email
  • Send all items back to us using the label provided

 

Additional Information: 

  • Returns take 2-3 days to process. For returns, please allow 4-5 business days to see your return credited back to your original form of payment.
  • For returns wishing to receive store credit, it will be available instantly in your account upon receiving your return.
  • Replacement orders take 2-3 business days to process and will ship depending on the selected shipping option.
  • Return shipping fees may be applicable, depending on the selected return option.
  • Please be sure to use a return shipping service with tracking to ensure your return makes it safely back to us.
  • If you have any questions about a return or need further assistance, please email us at support@esmeorganics.com.